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After the Sale
From equipment selection to installation, from spare parts supply to long-term technical support — our service team is committed to keeping your operation running.
- 24h
Response time
- 12Months
Warranty
- Fast
Parts dispatch
Pre-Sales Service
Before ordering, our engineers help you choose the right equipment, configuration, and capacity for your project.
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Needs Consultation
Material type & hardness
Required capacity (t/h)
Output size requirements
Site conditions & power
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Solution Design
Equipment selection & sizing
Production line flowsheet
Layout drawing (basic)
Energy consumption estimate
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Quotation
Itemized equipment quote
FOB / CIF pricing options
Lead time confirmation
Payment terms
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Factory Visit
Assembly workshop tour
QC process inspection
Trial run demonstration
Meet the engineering team
Ready to discuss your project?
Tell us your material and capacity — get a free solution design within 24 hours.
Delivery & Installation
Before ordering, our engineers help you choose the right equipment, configuration, and capacity for your project.
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Pre-shipment Inspection
No-load test run conducted, including vibration, noise, current, and sealing checks.
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Packing & Documentation
Standard packing with packing list, installation drawings, operation manual, and certificate.
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Remote Installation Guidance
Free online guidance for installation and commissioning via video call.
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On-site Engineer (Optional)
Engineers available for on-site installation and commissioning. Service fees apply.
STANDARD DELIVERY TIMELINE
Order Confirmed
Contract signed and deposit received. Production schedule confirmed.
Day 3–7 · Production Start
Parts procurement and production scheduling. Progress photos available.
Day 15–30 · QC & Testing
Assembly completed and factory tested. Test video sent for approval.
Day 30–35 · Shipment
Secure packing, container loading, and shipping documents provided.
Arrival & Installation
Remote installation and commissioning support until normal operation.
Warranty & After-Sales
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Free
Online Technical Support
Remote diagnosis and technical solutions via WhatsApp, email, or video call.
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Free
Remote Troubleshooting
Photo/video-based fault diagnosis and guidance.
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Optional
On-site Engineer Visit
On-site engineer support available upon request. Service fees apply.
- 12MoWhole Machine Warranty
- 24hMax Response Time
- 7×24Online Support
Warranty Coverage
During the warranty period, replacement parts will be provided free of charge for damage caused by product quality defects.
The warranty does not cover improper operation, overloading, normal wear parts (such as mantles, liners, and hammer heads), or damage caused by flammable and explosive materials.
Spare Parts Supply
Common parts - Spare Parts Inventory Status
Fixed / Movable Jaw Plate
In stockEccentric Shaft Bearing
In stockToggle Plate
In stockSpring
In stockV-Belt / Drive Belt
In stockOther parts - Send photo to identify
Send a machine photo for part identification and pricing.
HOW TO ORDER PARTS
- 01
Identify the part
Provide the machine model and part name, or send a photo for identification.
- 02
Get a quote
Receive pricing, stock status, and lead time within 24 hours.
- 03
Confirm & pay
Support PayPal, T/T, and Western Union. Small orders accepted.
- 04
Fast dispatch
In-stock parts ship within 24 hours and are delivered worldwide.
Need Service or Support?
Our after-sales team covers pre-sales consultation, installation guidance, spare parts supply, and long-term technical support. Reach us any time.
Order Spare Parts
Send your machine model and part name — we'll confirm availability and pricing within 24 hours.
Order parts nowReport a Technical Issue
Describe the fault or send a video — our engineer will diagnose remotely and guide you through the fix.
Submit a requestGet a Solution Design
New project? Tell us your material, capacity, and output size — free solution design within 24 hours.
Start here
